Is there a minimum order?
We do request a minimum order on most items as well as an overall minimum spend of $100. Please see the item description for more information.
Do you cater for special dietary requirements?
Yes, we cater for MOST dietary requirements. We are more than happy to accommodate any special dietary needs your guests may have. We have indicated which menu items cater to or can be altered for special dietary requirements using the following key: (v) = vegetarian, (gf) = gluten free, (df) = dairy free (veg) = vegan.
Intolerances and allergies will be accommodated for as best possible, however please be aware that other orders that may contain egg, shellfish, nuts, etc, are prepared using the same equipment and in the same kitchen. Please be advised that whilst all care will be taken, no responsibility will be assumed &clients need to be aware there is the risk of contamination, so they can make an informed decision.
How much lead-time is required for ordering?
We recently extended our online ordering deadline to 3 PM one business day prior to delivery. If you have a last-minute order please call us at 02 9922 6886 and we’ll do our best to accommodate your order.
Where does LHM Foods deliver to?
We offer free delivery within metro Sydney. Additional charges apply to orders outside this area (Please refer to delivery charges section of our website for pricing). We endeavour to deliver your order at the selected time but please allow an hour delivery window.
Who do I call if the order is running late?
If you are concerned about your order’s delivery time please call customer service immediately on 02 9922 6886.
What are your business hours?
Our customer service is available from 7 AM to 4 PM Monday to Friday.
Deliveries can be made from 7 AM to 3 PM Monday to Friday; any orders requiring delivery outside of these hours will incur additional charges.
How can I cancel my order and how much notice do I need to give?
To cancel your order please phone our customer service staff on 02 9922 6886. In the event that a confirmed order is cancelled, the following cancellation charges will apply:
- Notice of two or more working days prior: No charges will apply.
- Notice of one working day before 3PM: A fee may be charged to compensate for any food or labour costs already incurred.
- Notice of one working day after 3PM or same day: we reserve the right to full payment of total order cost.
Where possible, will use discretion to minimize cancellation charges and will evaluate on a case-to-case basis according to food and labour costs already incurred.
How can I change my order?
To amend your order please reply to the booking confirmation email or phone our customer service staff on 02 9922 6886. Please quote your order number (####) on all correspondence or have ready to reference over the phone. Orders that are changed at the last minute will be accommodated to the best of our ability; however we strongly recommend that you request these changes before 12pm on the business day prior where possible to help us best accommodate your needs.
Can I set up a corporate account for my office catering?
All first time orders are paid in advance of delivery. We do offer accounts to approved customers. Please call us to discuss your application.
Who can offer me advice on portion size, menu choices and pricing?
We have a customer service team, ready and waiting to assist you! Simply phone 02 9557 1422 to speak to our corporate catering and event catering specialists.
How do I know if you have received my catering order?
Whenever an order is placed, we will email you a booking confirmation and invoice which contains your order number. If you have not received a booking confirmation it means we have not yet processed your order and it may not be delivered. If you are unsure as to whether or not we have received your order, please call us immediately at 02 9922 6886 to verify.
How do you ensure food arrives at the right temperature?
We use a range of equipment to ensure your delivery arrives at the correct temperature. We have insulated bags and boxes to ensure food remains warm or cold; we also use portable hot boxes if required and refrigerated vans.
Are your prices inclusive of G.S.T?
All prices quoted are exclusive of G.S.T. unless otherwise specified. GST will be added at the end of your ordering process and will be clearly identified before we take online payment.
Do you provide disposable napkins, plates, cups and cutlery with catering orders?
All other disposable items can be arranged for an additional fee at the time of ordering. We charge $1.30 per person for plate, serviettes and cutlery.